FAQ

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Frequently Asked Questions

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  • Q. How long will it take to get a reply after we send an inquiry?

    We will respond within 24 hours via email and instant messaging.

  • Q. Are you a manufacturer or a trading company?

    We are an abrasives group with one bonded abrasives factory and two coated abrasives factories, along with an independent international trade department handling both production and sales.

  • Q. What products can you provide?

    We offer resin wheels, flap discs, fiber discs, hook and loop sanding discs, non-woven wheels, sandpaper, and sanding belts.

  • Q. What are the main application areas for your products?

    Our products are used in metalworking, automotive manufacturing, aerospace, construction and decoration, electronics and semiconductors, medical devices, mold making, and optics and jewelry.

  • Q. Can you make customized products?

    We accept OEM and ODM services.

  • Q. What is your company's production capacity?

    We have dozens of production lines, and the average delivery time for a 20-foot container is 20-25 days.

  • Q. What are the payment terms?

    When providing a quotation, we confirm the transaction terms (FOB, CFR, CIF). For mass production, we generally require a 30% advance payment, with the balance paid before shipment. We mainly use T/T, but for repeat orders from long-term customers, we also accept D/P and L/C.

  • Q. What payment methods are accepted?

     We accept 100 % T/T before shipment, and for long-term customers, we also accept L/C.

  • Q. What is your order quantity, and can you send samples?

    Our MOQ is generally 10,000 to 20,000 pieces per size. Free samples of abrasive discs are available, but express freight is at your expense.

  • Q. Do you offer after-sale service?

    Yes, we provide 24-hour online service, tele-technical consulting, or on-site inspection to resolve any issues.

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